Welcome to the support center
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required.
** Attention **
In most cases we will be able to help you better if you contribute code and data to reproduce your problem.
Please take the time before submitting a bug to minimally reproduce the problem, by creating a small project that exactly shows what the problem is.
Further Steps:
Step 1: If you have a network stream that doesn't work or crashes, please submit a Wireshark PCAP trace.
Step 2: If you have a video/audio decoding problem, please submit the frames that caused the problem.
Step 3: If you have any other problem, please submit the context (stack-trace, exception) and possible logs that help us pinpoint your problem faster.
Open A New Ticket
Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please use the form to the right.
